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F.A.Q.
Is everything you sell listed on your website?
Our website represents a small portion of the items we have in stock. If you need an item not listed on our website just give us a call at 516 771 4600
How long will it take for my order to be shipped?
All items in stock are shipped within 24 hours.
What if an item is not in stock?
If an item is not in stock it will usually ship in 7 to 10 business days.
How long is the warranty on refurbished equipment?
Refurbished equipment comes with a 90 day warranty, which is the standard in the industry.
Does refurbished equipment come with all accessories?
Yes, refurbished equipment comes with all accessories, unless otherwise stated.
Will I be charged sales tax?
Sales tax will be added to non- exempt customers within New York State.
Will I be charged for shipping?
Yes, you will be charged for shipping. The charges depend on the weight and quantity of boxes as well as where you are located.
What carrier do you use for shipping?
Most orders are shipped by United Parcel Service; large items may go by freight.
Do you ship C.O.D? (Check on delivery)
Yes, we do ship C.O.D. however there is an extra charge of $11.00 by UPS for this service.
Where do you ship to?
We ship every business day to North America. We can ship anywhere in the world by special arrangements. Call us at 516 771 4600 if you need your order to be shipped outside of the USA.
Do you rent equipment?
Yes, we rent most types of medical equipment; just call us for more information.
What if I need an item that I do not see on the website?
If you need an item that is not on our website, just give us a call. Our website is only a small sample of the most commonly purchased items. We stock over 40,000 different items.
Can I open an account with terms?
To see if you qualify to open an account with terms call our office at 516 771 4600
 
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